1. What should I do if I suspect my drive has failed?
Shut down the computer to avoid further damage to the drive and its data. Stop powering the external drive. Send your drive to a professional Data Loss Recovery Company. Data Recovery Specialist Limited is the foremost and pioneering Data Loss Recovery Company in the entire West Africa, with accreditation and skills to render professional services.
2. How much is the recovery going to cost?
Each recovery is different, and the cost is based on the complexity of the problem.
Choose a recovery company that will take its time to technically examine your drive and give you a full diagnostic report before they attempt to recover your valuable data.
If a so called Data Recovery Company gives you a quote before examining the drive/media, you can be sure that you are dealing with a quack. It is impossible to determine the required work factor and cost implication to achieve an impeccable recovery without technically evaluating the media/drive.
3. What happens if I don't get my data back?
Some Data Recovery Companies will charge you for the efforts to recover your files even if they are unsuccessful. You should not have to pay for a recovery when nothing was recovered. At Data Recovery Specialist Limited, on a standard rate pricing, you will not be billed labour hours if nothing is recovered. However, in some instances, some of our international offices, in view of the quantity of required donor parts to be used, may request for certain payment before embarking on the recovery procedures. Data Recovery Specialist Limited will educate the customer if this situation applies to the case being treated.
4. Will I be contacted before any major work is done?
When your data is in the hands of someone, you should be notified about any and all recovery costs. Data Recovery Specialist Limited will contact you with a firm cost quotation after the media has been technically diagnosed. If you decide to proceed with the recovery, we will assign your project to the next available engineer.
5. How will my recovered data files be returned to me?
Not all Data Recovery Companies give you a choice for return media. Make sure you can receive your data on any media. Data Recovery Specialist Limited can return your data on a Free CD/DVD, unless the files are too big for DVD/CDs, in that case, your own external drive or media is advised.
6. What of Confidentiality of my recovered data files?
Absolutely, you do not need to entertain any fear, provided you patronise a professional Data Loss Recovery Company such as Data Recovery Specialist Limited.
We are a part of a global Organisation which recognises what is called “Protection of Information Assets”. We are a firm of information security professionals.
We guarantee confidentiality of your recovered data files as follows:
At a customer’s instance, we will execute a Non-Disclosure Agreement (NDA), drafted by the customer; to protect and further assure the customer.
Within our office premises, Non-Data Recovery Services Professionals/Customers are not allowed in the Laboratory.
Our Recovery Laboratory maintains a different physical network and secured internet connection which cannot be accessed by other members of staff.
After Service Warrantee period of 14 days, customers’ data files are irreversibly wiped from our Server.
Each customer is assigned an Engineer along with a temporary Storage Area for the purpose of the current Job, and it is inaccessible to other Engineers.
Our Engineers and even the non-data recovery professionals; are continuously trained to appreciate the implication of customers’ data files’ leakage as the action/inaction leading to a data leakage can wipe our business; through litigation.
You can also reach us here:
3rd Floor, Right Wing, 240, Herbert Macaulay Way, Yaba, Lagos.