Terms & Conditions
1. Authorisation and Cost of Recovery
The CLIENT authorises DATA RECOVERY SPECIALIST LIMITED to conduct an evaluation of the media or data to determine the nature of the damage and provide a quotation for the recovery thereof, timing and estimated success rate. The evaluation is free and no work beyond this evaluation will be charged without explicit CLIENT's approval; in writing or email.
2. Legal Rights
The CLIENT acknowledges that it is the legal owner, representative or otherwise has legitimate rights to the property and all data contained therein sent to DATA RECOVERY SPECIALIST LIMITED. Any property left with DATA RECOVERY SPECIALIST LIMITED unclaimed for 60 days will be disposed of. Whilst every care is taken with the CLIENT's equipment, DATA RECOVERY SPECIALIST LIMITED will not be held responsible for any losses or damage to the CLIENT's equipment for any reason whatsoever after 60 days.
3. Liabilities
The CLIENT acknowledges that the data and/or storage device(s) is/are already damaged and that any effort by DATA RECOVERY SPECIALIST LIMITED to analyse and recover data may result in further damage to the storage device(s) and/or data. DATA RECOVERY SPECIALIST LIMITED shall not be held liable for any claims regarding the physical malfunctioning of the storage device(s) and/or data or the condition or existence of equipment supplied before, during or after service. DATA RECOVERY SPECIALIST LIMITED will further not be held liable for any direct or indirect damages including loss of data, loss of revenue, incidental or consequential, before, during or after service.
4.Client Confidentiality
The CLIENT agrees that DATA RECOVERY SPECIALIST LIMITED may use any information or data supplied with the storage media for the purpose of fulfilling the engagement. DATA RECOVERY SPECIALIST LIMITED agrees to maintain strict CLIENT's confidentiality. All information, data and equipment handed over or recovered by DATA RECOVERY SPECIALIST LIMITED shall be deemed confidential and proprietary to our CLIENT and shall not be disclosed to any third parties in any manner. Data media and recovered data are handled only by designated and authorised personnel appointed by the management of DATA RECOVERY SPECIALIST LIMITED
5. Payment
All prices quoted are exclusive of VAT. Payment is due in full upon completion of a successful recovery, prior to the release of data. Company cheque/bank draft, cash, or bank transfers are accepted.
6. Equipment in Transit
The CLIENT acknowledges that DATA RECOVERY SPECIALIST LIMITED will not be held liable for any damages or losses incurred while equipment is in transit or for any cause whatsoever including fire or theft.
7. Our Deliverables
The CLIENT acknowledges that DATA RECOVERY SPECIALIST LIMITED services do not include re-installation of Operating System or any application on the crashed machine or replacement of the crashed storage device. Our deliverables are DVDs/CDs on which the recovered data files are stored for delivery to the CLIENT. Where an external storage device is required, the CLIENT agrees to provide the appropriate size
8. Recovery Service Engagement
Client acknowledges that on-going recovery jobs cannot be withdrawn or cancelled on acceptance of invoice by CLIENT for same before or after payment has been made until after 10 working days except DATA RECOVERY SPECIALIST LIMITED has determined and confirmed to the CLIENT in writing that DATA RECOVERY SPECIALIST LIMITED cannot do the recovery job satisfactorily. Withdrawal must be put in writing to and accepted by DATA RECOVERY SPECIALIST LIMITED.
9. Media Guarantee
DATA RECOVERY SPECIALIST LIMITED guarantees media with recovered data files against damage or defect within 14 days of collection or delivery. DATA RECOVERY SPECIALIST LIMITED will also store the CLIENT's recovered data for a period of 14 days after collection or delivery as insurance against damage or defect, and such data shall be irreversibly wiped from our server after 14 days. The WIPING action formally closes the transaction.