Frequently Asked Questions   

What should I do if I suspect my drive has failed?
Shut down the computer to avoid further damage to the drive and its data. Send your drive to a professional Data Loss Recovery Company. Data Recovery Specialist Ltd is the foremost Data Loss Recovery Copmany in the entire West Africa, with accreditation and skills to render professional services.

How much is the recovery going to cost?
Each recovery is different and the cost is based on the complexity of the problem. Choose a recovery company that will take the time to examine your drive and give you a full diagnostic report before they attempt to recover your valuable data.

What happens if I don't get my data back?
Some companies will charge you for the recovery even if they are unsuccessful. You shouldn't have to pay for a recovery when nothing was recovered. With Data Recovery Specialist Ltd, on standard rate pricing, you will not be billed labour hours if nothing is recovered.

Will I be contacted before any major work is done?
When your data is in the hands of someone, you should be notified about any and all recovery costs. Data Recovery Specialist Ltd will contact you with a firm cost quotation after the media has been diagnosed. If you decide to proceed with the recovery, we will assign your project to the next available engineer.

How will my recovered data files be returned to me?
Not all companies give you a choice for return media. Make sure you can receive your data on any media. Data Recovery Specialist Ltd can return your data on a CD, DVD, or even your own media if you request! 

What of Confidentiality of my recovered data files?
Absolutely, you do not need to entertain any fear, provided you patronise a professional Data Loss Recovery Company such as Data Recovery Specialist Limited. Ours is part of a global Organisation which recognises what is called "Protection of Information Assets".
We guarantee confidentiality of your recovered data files as follows: 

  1. At your instance, we are allowed to execute a Non-Disclosure Agreement (NDA) drafted by the customer.
  2. Within our office premises, Non-Data Recovery Services Professionals/Customers are not allowed into the Laboratory.
  3. Our Recovery Laboratory maintains a different physical network which cannot be accessed by other members of staff, and no internet connection.
  4. After Service Warrantee period of 14 days, customers' data files are irreversibly wiped from our Server.
  5. Each customer is assigned an Engineer along with a temporary Storage Area for the purpose of the current Job, and it is inaccessible to other Engineers.
  6. All our Engineers & even the non-data recovery professionals are continuously trained to appreciate the implication of customers' data files' leakage as the action/inaction leading to data leakage can wipe our business